Refund policy
Refund requests are accepted, but must meet the following guidelines.
14-Day Return Window
You may request a return within 14 days of receiving your item.
Pre-order items are not eligible for this 14-day policy.
Eligibility
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Item(s) must be in the same condition you received it, unopened, and in its original packaging.
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Proof of purchase (receipt or order confirmation) is required.
How to Start a Return
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Email help@koheitcg.com or fill out our contact form to request a return. Include images and details of the condition of the product as well as the reason you are returning it.
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Once approved, you’ll receive a prepaid return label and detailed shipping instructions.
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Items sent back without prior authorization will be refused.
For any questions about returns, contact us at help@koheitcg.com
Damaged, Defective, or Incorrect Items
Inspect your order upon arrival. If the item is damaged, defective, or the wrong product, please contact us at help@koheitcg.com immediately so we can resolve the issue.
Package never arrived
Please contact us at help@koheitcg.com if you have any problems with your package we will work to resolve any issues.
Non-Returnable Items
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Items that have been opened, resealed, or otherwise tampered with.
If you’re unsure whether your item qualifies, please reach out before returning.
Refunds
We’ll notify you after we receive and inspect your return. If approved, a refund will be issued to your original payment method. Please note your bank or credit-card provider may take additional time to process and deposit the refund.