Shipping policy
1. Countries / Regions We Ship To
America: United States, Canada
Oceania: Australia, New Zealand
Europe: United Kingdom, Netherlands, Italy, France, Spain, Germany, Austria, Belgium, Czech Republic, Denmark, Finland, Luxembourg, Norway, Sweden, Switzerland, Poland, Portugal
Asia: Malaysia, Singapore, South Korea, Hong Kong, Thailand, Taiwan
2. Handling Time
3~5 business days
- Handling times may be extended during holiday periods.
3. Shipping Method
Japan Post / DHL / FedEx
- Actual delivery times may vary due to customs or local conditions.
- One transaction number is issued per order.
- Orders with separate transaction numbers are shipped individually, each incurring its own shipping fee.
- To combine items in one shipment, please place them in the same shopping cart at checkout.
4. Shipping Fees
Please enter your address in the checkout page to see shipping fees.
5. Additional Charges (Customs, Taxes)
Import duties, taxes, and customs fees may be applied by the destination country at the time of clearance. All such charges are the customer’s responsibility and must be paid according to local regulations.
6. Returned Shipments
Shipments may be returned due to customs issues, refusal of delivery, or incorrect address. In such cases:
- We will notify you that the package has been returned.
- Reshipment: Original shipping plus reshipping fees are payable by the customer.
- Refund: If you opt for a refund, original shipping and handling fees will be deducted from the amount reimbursed.
- Any carrier fees incurred during the return process are the customer’s responsibility.
For any shipping inquiries, please contact us at help@koheitcg.com
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